Privacy Policy

Information You Provide

The questionnaire asks for basic details such as your name, date of birth, ZIP code, and gender, along with coverage priorities, health conditions, prescriptions, pharmacy preferences, and doctors. These answers help us find available plans, estimate costs, check provider directories, and rank plans around your priorities. Creating an account also provides your email address and account credentials.

If you contact us or request enrollment assistance, we receive the contact details, messages, and consent information you provide for that request. Do not send your Medicare number, Social Security number, or payment information in a support message.

Guest Progress and Account Storage

Guest questionnaire answers are saved in this browser's local storage so you can return to them. Closing a tab or browser does not clear this saved progress. Local answers remain until you clear them, your browser removes them, or they are cleared after a successful transfer to your account. On a shared device, clear your saved comparison data when you finish.

When you create an account or sign in, guest answers can be transferred to our servers to save your progress and provide personalized results. Account answers, saved results, and any assistance or consent records are separate from browser storage.

Website Activity and Reliability

We use cookies for account sessions and browser storage for saved progress and a random visitor identifier. Starting the questionnaire can create a server-side visitor record before you register. If you arrive through a campaign link, we also record its source, medium, campaign label, and website origin. These records help us understand how people find and use the service and can be linked to your account when you sign in.

We collect limited operational events, such as which questionnaire stage was opened, whether a step completed or failed, and how long an operation took. This monitoring sends fixed event names and numeric measurements to our own website; it excludes questionnaire answers, names, email addresses, ZIP codes, provider identifiers, prescription details, full URLs, and error-message text. Hosting and security logs may separately include request information needed to operate the website.

We count page visits with our hosting provider's web analytics. It records which pages are viewed, the referring site, and the general device and country. It uses no cookies and does not identify you.

Service Providers and External Sites

Services that host the website, store account data, and deliver account or support email process information needed for those functions. To check doctors, we query public provider directories and health plan directory services using provider identifiers. Plan comparisons use public CMS data and provider-directory information; their availability and completeness can vary.

If you request assistance from an authorized agent, relevant information is available to that agent to help with your request. Following a link to Medicare.gov or a carrier takes you to a separate website. Plan and location details may be included in a plan link, and that website's privacy policy applies to information you provide there.

Your Choices and Deletion Requests

You can stop the questionnaire at any time. Clearing browser data removes the saved local copies; it does not delete account, visitor, consent, or enrollment records already stored on our servers. To request deletion of those records or discuss consent choices, contact privacy@myplancompass.com. Include the email address associated with your account if you have one. We may need to verify your request before changing account records.

Account data is saved so you can return to your comparisons. Some records may need to remain for security, consent, enrollment, or applicable recordkeeping obligations. A request to clear browser data is not a request to cancel insurance coverage. Contact the plan directly about an enrollment or coverage change.

Security

The website uses encrypted connections and account access controls. Protect your account credentials, sign out on shared devices, and clear local comparison data when appropriate. No website or storage method can guarantee protection from every risk.

Updates and Contact

Updates to this policy are posted here with a revised date. For privacy questions or data requests, email privacy@myplancompass.com. For help using the service, email support@myplancompass.com.